Our Policies

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High Maintenance Coats:
~ Dogs who require daily brushing and frequent hair cuts are asked to come in every 6-8 weeks to ensure the overall health and condition of your pets skin and coat.
~ Dogs kept with 1” or more of coat are recommended to come in every 4-6 weeks to ensure no matting or discomfort is occurring underneath all that fluff!
~ If at-home maintenance is difficult, a grooming schedule can be determined with your groomer.

Natural & Double Coated Breeds:
~ Even though your pup may not need an all over trim, it is still crucial that they come for a professional groom every 8-10 weeks to keep undercoat in check, brush out any matts and tangles, and to take a peak at their skin.
~ I WILL NOT SHAVE DOUBLE COATED BREEDS for any reason unless to help in the treatment of serious and extensive skin issues (ie. Chronic hot spots).
~ These breeds need both layers of their coat to stay happy, healthy and regulate their internal temperature.

Wire Coated Breeds:
~ Most wire coated pets are kept in a clipped trim for easy maintenance and are recommended to come in every 6-8 weeks for a full groom.
~ If you decide to get your pet hand stripped, a schedule can be made to accommodate you. Generally I recommend waiting no longer then 10 weeks between stripping sessions.

Late, No Show and Cancellation Fees:
~ If 24 hours notice is not given to cancel your appointment for non-emergent situations, a $25 fee will be added to your file, and must be paid at the following appointment.
~ If you are 15 minutes late for your appointment, your appointment will be cancelled, and a $25 fee will be applied to your bill.
~ Repeat offenders may not be accommodated for further appointments.


Frequently Asked Questions

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Regular Client means they book in the time frame I requested: - 6-8 weeks for hair cut dogs - 8-10 weeks for bath / double coats Irregular Client means they do not adhere to my requested schedule.
The Polished Pooch is located in Kanata, Ontario. Our Address is: 71 Stable Way The salon itself is in the basement of my home. I had it renovated to create this beautiful salon for your pups!
Grooming appointments are scheduled with ample time to ensure each pup has a relaxing, one-on-one experience. If there is ever a scheduling error or overlap, I will always push back the following appointments to ensure the safety of each and every client.
Grooming can be stressful for our pets, that's why I work hard to build a strong and trusting relationship with each and every dog. The presence of owners in the salon during an appointment can often upset and distract your dog, causing even more stress and anxiety. To keep both hound and human safe, calm and relaxed, I offer live feeds of the full groom upon request (through Instagram Live or Facebook Live). Feel free to ask for this special (and complimentary) service at your next appointment!
Absolutely not! All grooming details are discussed with owners at drop off, making sure everyone is on the same page about your dogs coat conditions and needs. In some cases, severe matting is uncovered once work has begun and your groomer will contact you to discuss further options or changes to your pups grooming appointment.
Absolutely. I offer both Referral Discounts & Advance Booking Discounts! All clients are encouraged to pre-book at least one appointment ahead to ensure your Pooch stays in top shape and is always looking fabulous. I offer a 10% discount for each pre-booked appointment that is with in the recommended time frame for your pet. Word of mouth is the back bone of my business’ growth! To thank all my amazing clients, I offer a 5% off discount if you refer a friend who makes an appointment with us, and a FREE groom if you refer 3 or more new clients.
I understand that sometimes life happens and extraordinary circumstances can cause delays when coming for your grooming appointment. However, if 24 hours notice is not given to cancel your appointment for non emergent situations, a $25 fee will be added to your file, and must be paid at the following appointment.
If you are 15 minutes late for your appointment with no attempts to contact The Polished Pooch, a $10 late fee will be applied. If you are 30+ minutes late for your appointment, with no attempts to contact The Polished Pooch, your time slot will be filled and your appointment re-scheduled as well as a no show fee of $25 applied. Repeat offenders may not be accommodated for further appointments.
Dogs who require frequent hair cuts and grooming like Doodles or other curly coated dogs are recommended to come in every 6-8 weeks. Short or double-coated dogs like Labs or Golden Retrievers are recommended to come in every 8-10 weeks for a full groom.
It's recommended that you pre-book your dogs grooming at least one appointment in advance. If that is not possible, we recommend trying to book a minimum of 5 weeks in advance for daytime appointments, and 8-10 weeks in advance for weekend and holiday appointments.
CLICK HERE TO BOOK YOUR GROOMING TODAY!