WE ARE NOT CURRENTLY ACCEPTING NEW CLIENTS.

Covid-19 Safety Policies

CONTACTLESS PROCEDURE MUST BE FOLLOWED BY ALL CLIENTS

Drop off & Pick up:
1) Please arrive at the time of your appointment.
2) Have your dog leashed from your car until they are secure in the drop off area.
3) Use the hand sanitizer provided for you.
4) Follow the steps listed on the signs to ensure a safe drop off.
5) Please wait in your car until your dog is placed back into the secure area and your groomer is safely inside.

Grooming Appointment:
- Details of the groom will be discussed over the phone prior to or during the appointment.
- Payment may be E-transfer or contactless card ONLY at this time. No cash payments.
- All staff will be wearing masks and thoroughly disinfecting all equipment and surfaces in the drop off and payment areas between each client.
** Please be patient as we adjust to our new normal.

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Q: What is included in a "Puppy's First Groom"?

This service is meant to introduce your puppy to grooming.
(12-16 weeks old)

- Bath using high quality gentle shampoo & conditioner
- Slow introduction to the blow dryer to build your puppy's confidence
-  Complete brush out
- Thorough ear cleaning
- Face trim and nail+paw trim
- Sanitary clip
- An introduction to body clippers (no blades attached)

Q: What is included in a "Bath & Tidy"?

For dogs in between full grooms or short coated breeds.

- Bath using high quality gentle shampoo and conditioner
- High velocity dry with added ear protection
- Complete brush out
- Thorough ear cleaning
- Face Trim
- Nail & paw trim (top & bottom)
- Sanitary clip

Q: What is included in a "Full Groom"?

The whole shebang!

- Luxury bath using highest quality gentle shampoo and conditioner
- High velocity dry with added ear protection
- Fluff dry to get the perfect finish
- Complete brush out
- Full Haircut
- Thorough ear cleaning
- Face Trim
- Nail & paw trim (top & bottom)
- Sanitary clip

Q: Can you share some information about Handstripping and Hand Scissoring?

Handstripping is a specialty service offered at The Polished Pooch. It is meant for wire coated dogs & sporting breeds. A consultation is required to assess and determine if your dog is a good candidate for this type of service. Handstripping dogs MUST be kept on a 6-week grooming schedule.

Hand Scissoring is another specialty service offered at The Polished Pooch. It is available only to clients who come in matt-free. Hand scissoring is offered to clients who wish to keep their dogs cost longer than 2". Dogs are required to stay on a 4-6 week grooming schedule with regular brushing & coat maintenance at home.

Q: My dog has a "high-maintenance coat", how often should I schedule her grooms?

Dogs who require daily brushing and frequent hair cuts are asked to come in every 6-8 weeks to ensure the overall health and condition of your pets skin and coat.

Dogs kept with 1" or more of coat are recommended to come in every 4-6 weeks to ensure no matting or discomfort is occurring underneath all that fluff!

If at-home maintenance is difficult, a grooming schedule can be determined with you groomer.

Q: My dog has a "double coat", how often should I have him groomed?

Even though your pup may not need an all over trim, it is still important that they come for a professional groom every 8-10 weeks to keep undercoat in check, brush out any matts or tangles, and to take a peak at their skin health.

I will not shave double coated breeds for any reason unless to help in the treatment of serious and extensive skin issues.

These breeds need both layers of their coat to stay happy, healthy and to regulate their internal temperature.

Q: My dog has a "wire coat", how often should I have him groomed?

Most wire coated pets are kept in a clipped trim for easy maintenance and are recommended to come in every 6-8 weeks for a full groom.

If you decide to get your pet hand stripped, a schedule can be made to accommodate you. Generally I recommend waiting no longer than 10 weeks between hand stripping sessions.

Q: Do you have any late, no show or cancellation fees / policies?

If 24 hours is not given to cancel your appointment (for non-emergent situations), a $25 fee will be added to your file, and must be paid at the following appointment.

If you are 15 minutes late to your appointment, your appointment will be cancelled and a $25 fee will be applied to your bill.

Repeat offenders may not be accommodated for further appointments.

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